// Northbridge

About Northbridge Lifecare

General Information

Northbridge is a retirement village in Northcote, on Auckland’s North Shore spanning 16 acres. It is owned and managed by the Northbridge Lifecare Trust. Its aim is to provide a vigorous and supportive community for people over the age of 60. It is a “not for profit” organisation, registered as such under the Charitable Trustees Act.

The first residents entered Northbridge in 1976. We now have:

  • 205 Apartments

    The Residents of the Apartments are generally fit and active and live independently, but support and assistance is available if necessary.

  • 19 Residential Care Units (Serviced Apartments)

    The Residential Care Units are serviced apartments. The standard service fee covers cleaning of the apartments, provision and laundering of bed linen and towels, and meals.

  • 45 Room Residential Home (Rest Home)

    The Residential Home is a 45 bed Rest Home with medical and nursing staff, and trained caregivers. A busy activities programme including a gentle exercise routine keeps residents happy, mentally stimulated and fit.

  • 16 Room Memory Care Centre

    The Memory Care Centre is a dedicated secure area with its own facilities with each of the sixteen individual rooms having their own ensuite.

  • 35 Bed Continuing Care Hospital

    The Hospital has 35 beds, mostly in single rooms with ensuite bathrooms. There are three 4-bed wards which each have an ensuite bathroom. The hospital has well equipped Activities and Physiotherapy rooms.

Including over 270 people in the independent and assisted living apartments. The Rest Home, Memory Care Centre and the Hospital have been certified by the Ministry Of Health.

  • APARTMENTS - Admission Policy & Criteria:

    Once an Apartment has been offered and accepted, applicants will have a meeting with Northbridge Staff, in order to receive the required documentation to purchase an Occupation Right Agreement (ORA), and to provide information about their financial circumstances and a medical certificate from their doctor. Copies of the ORA and Disclosure Statement are available to view on our website. A $5000 deposit is then paid, which is fully refundable should the applicant change their mind about moving in. Northbridge reserves the right to decline to offer an Apartment to anyone who will be unable to live reasonably independently in an Apartment or will be unable to afford the fees.

  • Serviced Apartments

    For people who need, or wish to have somewhat greater support. The minimum level of service includes a daily visit, weekly cleaning of the apartment, provision and laundering of bed linen and towels, and a daily evening meal. Other options include all meals, personal laundry, and administration of medications, all for a small additional fee.

  • Residential Home & Hospital

    Apart from people admitted for short term care and assistance, entrants must have been assessed by the local public health assessment team (which is independent of Northbridge) as needing rest home care, memory care or hospital care (for the Hospital). Note: neither the Rest Home nor the Hospital has a secure fenced area, so they cannot accept people who wander forgetfully onto the surrounding roadways and may be a risk to their own safety or the safety of others. Nor can they accept people whose systematically aggressive behaviour will threaten the well-being of other residents/patients. These disorders need specialised care of a kind that Northbridge does not provide.

Facility Governance

The Board of Trustees

Some of the members of the Board are appointees of specified public bodies and professional associations (Institute of Accountants, District Law Society, National Council of Women, Institute of Professional Engineers.) The Board also includes a Resident representative.

Management

The principal officers are the Director (overall responsibility); the Lifecare Manager who manages the Rest Home, Hospital and Memory Care Centre; the Works Manager, the Financial Officer and the Senior Care Co-ordinator.

APARTMENTS – Sizes & costs

Types and Sizes of Apartments:

There is a variety of types and size of Apartments with a mixture of one and two bedroom options. The range is:

Type Area Area Bedrooms
A1 47.6m2 513 sqft 1
A2 52.25m2 563 sqft 1
A3 64.3m2 692 sqft 1
B 78.5m2 844 sqft 2
C 92.00m2 990 sqft 2
Y 93.00m2 1001 sqft 2
New Apts from 93.00m2 1001 sqft 2
New Apts from 129.00m2 1390 sqft 3

Costs of Apartments:

The payment on entry is made up of 70% Licence to occupy (ORA) and 30% Lifecare Contribution.

Type Total Licence Premium 30% Lifecare
Contribution
A1 from $380,000 $266,000 $114,00
A2 from $410,000 $287,000 $123,000
A3 from $430,000 $301,000 $129,000
B  from $460,000 $322,000 $138,000
C  from $510,000 $357,000 $153,000
Y (A apts) from $550,000 $385,000 $165,000
Y (B apts) from $580,000 $406,000 $174,000
Y (C apts) from $620,000 $364,000 $186,000
New Apts from $725,000 $507,500 $217,500
 to 2 BR $900,000 $630,000 $270,000
 3 BR from $975,000 $682,500 $292,500
 to 3 BR $1,550,000 $1,085,000 $465,000

Lifecare Contributions

Northbridge uses the income from these as follows:

      • To provide maintenance of the exterior and interior of Northbridge’s accommodation and communal facilities, and replacing them as necessary over the years.
      • It is also used to subsidise the fees of Apartment Residents if and when Village Residents need to move into the Rest Home, Memory Care Centre or Hospital. This is not a contractual obligation, but is a way in which Northbridge has been able to help apartment residents. This subsidy is reviewed annually by the Trust Board.

ON GOING COSTS – Monthly service charges

The requirement to pay service charges ceases as soon as the Apartment has been vacated and the keys have been returned to the Trust.

ON GOING COSTS - Monthly service charges

These vary according to the type of Apartment. Currently, the monthly charges are:

Apartment Type Monthly Service Charge Apartment Type Monthly service Charge
A1 $480.00 B $592.00
A2 $519.00 C $609.00
A3 $561.00 Y $648.00
New Apts $648.00

PAYMENT ON ENTRY COSTS – What is covered

The payment covers the cost of the stove, clothes drier, waste disposal unit, net curtains/sun filter blinds, dishwasher (where possible), floor coverings, standard light fittings and heat pump. The payment does not include the cost of drapes, washing machine, refrigerator, or non-standard light fittings. Note: it may be possible for an incoming occupant to purchase these items from the outgoing occupant, for amounts that are to be agreed between them.

  • Gardens

    Northbridge staff attend to the grounds and gardens at large. Whenever practical, we meet the wishes of Residents who want to tend to a garden area adjoining, or close to, their Apartment. Apartment Residents may also have the use of an “Allotment Garden” in order to grow vegetables.

  • Maintenance

    The Works Manager and staff maintain the fabric of the buildings and the interiors of apartments and the appliances supplied in them. Whenever something goes wrong – a blocked sink, a fault in a water heater, a stove that malfunctions – it will always be attended to as soon as possible and normally on the same day as the fault is reported.

  • Support and Security

    Our “Care Co-ordinators” keep in touch with Apartment Residents and provide (or arrange the provision of) supportive services if they are needed. Every Apartment has an emergency call button, which can be used to summon assistance and each resident is issued with an emergency pendant which we recommend they wear while in their apartment. Apartments are fitted with smoke alarms and in the new apartments are fully sprinklered.

  • Delivered Meals

    Evening meals may be delivered to Residents who are sick or frail – on the recommendation of the Care Co-ordinator.

ADDITIONAL COSTS – Garages

Garages and carports are available for apartment residents, but not always very close to their apartments and there may not be one available immediately. To obtain the use of a garage or carport, residents pay a “refundable deposit” – which is refunded to them in full when they vacate the garage/carport. The amount of the deposit varies from a few thousand dollars for a carport to $15,000 for a large garage. Incoming residents are asked to formally agree to vacate their garage/carport when they no longer drive themselves.
Residents purchasing a new apartment will be allocated a car park in the basement if they own a car, and drive. The allocation will cease when the resident either doesn’t own a car and/or holds a valid drivers licence.

PAYMENTS ON DEPARTURE – Apartments

Licence Premium payments are refunded in full. Lifecare Contributions are not refunded if the apartment has been occupied for 50 months (4 years and 2 months); if it has been occupied for a shorter time, a proportion of the Lifecare Contribution will be refunded; the refundable proportion reduces by 2% per month from the date of entry for the first 50 months in the Village.

VILLAGE DEVELOPMENT – Apartments

In April 2016 the Trust commenced construction of the first building to extend the village in three stages over a four to five year period. The first stage was completed in March 2018 comprising 31 two bedroom apartments, underground parking, an indoor heated swimming pool, gymnasium, movie theatre and an additional recreation room.

Stage II demolished existing buildings E & F along Akoranga Drive, and construction is complete of 30 two bedroom apartments with underground parking in a three story building.

Stage III has demolished existing buildings G & H on the corner of Akoranga Drive and Warehouse Way and construction has begun of 48 two and three bedroom apartments with underground parking and recreational facilities in a five story building.  Completion date is expected to be February 2022.

Activities

There is a wide range of Activities open to those that wish to participate in them – but which are in no sense obligatory for those that do not so wish. As examples only, we have

RECREATIONAL FACILITIES AND ACTIVITIES

Our community centre has an attractive lounge complete with a purpose built bar, Café/Restaurant, Library, Hairdressing Salon, Clinic and Conservatory. There is a Barbecue area outside and a Workshop for Residents’ use downstairs. Additional recreation facilities include an snooker/billiards room, indoor heated pool, spa pool, gymnasium
and movie theatre. We have a sheltered green for Bowls and Croquet, a petanque terrain with a club house for meetings and afternoon tea. The vegetable allotment plots back onto the Green. There is an active Art Group with their very own Studio.

Also, easy access to YMCA Fitness Centre (just down the road) and immediate access to Auckland University of Technology (“AUT”) – a 2 minute walk – with ability to use Hydrotherapy Pool; and Sport and Fitness Centre.

These activities and many others are organised by Residents and usually conducted by them, rather than by paid staff. Northbridge Residents have a tradition of independence, and pride themselves on this

  • Bridge

  • Mah Jong

  • Outdoor & Indoor Bowls

  • Tai Chi and Yoga Classes

  • Exercise Classes

  • Rummikub

  • Craft Group

  • Bus trips to interesting places

  • Music Group

  • Tavern/Pub

  • Ecumenical

  • Movies/appreciation

  • Darts

  • 500

SERVICED APARTMENTS

The Apartments are just under 50m2 in area. They have a lounge, a large bedroom, a kitchenette, and a bathroom/toilet

Entry Procedure

The same procedure is followed as for the independent apartments although we may request a meeting with the care facility manager and Northbridge director. Likewise with the Lifecare contribution use, Maintenance, Gardens and Support & Security

ONGOING COSTS – Monthly Service Charges

Payments on Entry:

Licence Premium             $185,500
30% Lifecare Contribution            $  79,500
Total Cost             $265,000

Monthly Service Charges:

These vary according to number of meals per day that people decide to have provided. The monthly charges are:

     Full Service                                      Partial Service

(includes all meals)                            (main meal only)

One Person:     $1,646.90                    One Person:     $1,311.90

Couple:             $2,315.90                    Couple:             $1,645.90

The requirement to pay service charges ceases as soon as the Apartment has been vacated and the keys returned to the Trust.

SERVICES PROVIDED

Cleaning of Apartment, bed linen and towels (provided (single bed size only) and laundered) and the evening meal. Other meals and services are optional.

PARKING

There are four carports available for serviced apartment residents, reasonably close to their apartments. To obtain the use of a carport, residents pay a “refundable deposit” – which will be refunded in full when it is vacated. Incoming residents are asked to formally agree to vacate their carport when they no longer
drive themselves.

ONGOING CARE

Information regarding ongoing care in our Rest Home, Memory Care Centre and Hospital is available by contacting the Rest Home or Hospital receptions.

CODE OF RESIDENTS’ RIGHTS – VILLAGE

Basic rights of Residents

This is a summary of the basic rights given to you by the Retirement Villages Act 2003.

1. Services and other benefits

You have the right to services and other benefits promised to you in your occupation right agreement.

2. Information

You have the right to information relating to any matters affecting, or likely to affect, the terms or conditions of your residency.

3. Consultation

You have the right to be consulted by the operator about any proposed changes in the services and benefits provided or the charges that you pay that will or might have a material impact on your:

      • occupancy; or
      • ability to pay for the services and benefits provided.

4. Right to Complain

You have the right to complain to the operator and to receive a response within a reasonable time.

5. Disputes

You have the right to a speedy and efficient process for resolving disputes between you and the operator or between you and other residents of the village.

6. Right to be treated with courtesy and have rights respected

You have the right to be treated with courtesy and have your rights respected by the operator, the people who work at the village, and the people who provide services at the village.

7. Right not to be exploited

You have the right not to be exploited by the operator, the people who work at the village, and the people who provide services at the village.

Your obligations to others

Your rights exist alongside the rights of other residents and the rights of the operator, the people who work at the village, and the people who provide services at the village. In the same way that these people are expected to respect your rights, it is expected that you in return will respect their rights and treat them with courtesy.

Operator’s contact person

If you want more information about your rights or wish to make a complaint against the operator or another resident, the operator’s contact person is JAMES JORDAN Ph 09 488 3080 9.00am to 5.00pm or mob 021 632 776.

Other contact persons

Other contact persons, if you want to make a complaint about a breach of your rights, are:

      • The statutory supervisor: Trustees Executors Limited,
        PO Box 4197, Auckland, Phone Number (09) 308 7129.
      • The Registrar of Retirement Villages:

Information

The Retirement Commissioner publishes information on the code of residents’ rights and disputes procedures available under the Retirement Villages Act 2003 that may assist to resolve your complaint.

Reviewed March 2020 - Next Review March 2021